Support that answers on time

From Stuck to Sorted: Contact Blockchain Casino

Live chat, e-mail or a New Zealand phone line answer around the clock, every day of the week, in English, German, Finnish and Norwegian.

Open live chat Average withdrawal clears in 4 minutes

Paid out today

624,587 NZ$

7,218 Playing now

Malta Gaming AuthorityLicensed and regulated under MGA/B2C/205/2011 since 2011

Cryptographic settlementNZ$10M weekly payout volume, average 4-minute withdrawal

Immutable ledger securityTLS 1.3 encryption, audited by QUINEL and iTech Labs

Channel pick

Which Channel Fits Your Question?

You will know which channel fits your question and how long a reply normally takes.

Waiting on a quick answer

Best for a quick answer on a stuck deposit or a game that will not load; the team replies in about three minutes, around the clock.

Open chat

Blockchain Casino e-mail desk

Best for documents and longer questions; write to [email protected] and expect a reply within about eight hours, every day.

Write to us

Call when you prefer a voice

Best for a live walk-through; call +64 9 102 1117 in NZST and someone answers in roughly two minutes, day or night.

Call us

Support close to home

Playing From New Zealand, Supported Locally

A New Zealand phone line and NZST timing sit alongside the same standards we apply in every market.

How to reach us

New Zealand phone+64 9 102 1117

Support time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who supervises us

SupervisorMalta Gaming Authority, MGA/B2C/205/2011

Where to get help

Gambling helpGambling Helpline New Zealand

Blockchain Casino Support: What to Have Ready

Pull these together before you open a chat, send an e-mail or dial the number.

Your registered e-mail address and account details
The transaction reference from your cashier history
Screenshots of any error or missing game round
Payment method name and last four digits
Photo ID and proof of address, if verification is pending

Full story

Skip the wrong inbox

Blockchain Casino Desk Addresses for Every Request

One line here settles which address to use, so your message lands with the team that handles it.

Your account

General help[email protected]

Document checks[email protected]

Your money

Deposits and withdrawals[email protected]

Everything else

Complaints[email protected]

Privacy requests[email protected]

Business enquiries[email protected]

Six Operator Facts

Blockchain Casino: The Company Behind the Games

Worth a glance when you weigh up trust, verification or where your money actually sits.

Company

Legal nameBlockchain Casino Ltd.

Company numberC-55582 (Malta)

Registered addressTriq il-Kbira, Sliema

Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/205/2011

Written contact

Support e-mail[email protected]

Seven Timing Facts

See How Long Each Channel Takes

Useful at 2am when you need to know whether a person is on the other end.

Live chat

Live chat hours24/7, all week

Live chat first replyThree minutes

Time zone shownNZST

E-mail

E-mail address[email protected]

E-mail replyEight hours

Phone

Phone number+64 9 102 1117

Phone waiting timeTwo minutes

Blockchain Casino Complaints

Take an Unresolved Issue Further

Here is where a stuck issue goes once the first reply leaves you unsatisfied.

Log your complaint in writing

Explain the problem to the support team and mention that you want it handled as a complaint. Keep the chat transcript or e-mail thread in one place.

How long until a written answer?

A complaint reference lands with you, and the team gives a written answer. Ask for a deadline if none is stated in the reply.

A senior review of the decision

Unsatisfied still, ask for a senior review of the decision. Send it to [email protected] and quote your reference so the thread stays whole.

Answered by the operator, decided elsewhere

Should the casino response leave you short, take the file to the Malta Gaming Authority, the licence holder's regulator. Include your reference and the written answer.

Get Clear Answers Fast

Support Questions

After this, you will know exactly where your account question gets handled.

trustCan I ask for my data or have it deleted?+

Send your request to [email protected] and the team processes it under the Malta Gaming Authority rules. Deletion removes data we are not required to keep. You get a written reply once it is done.

trustWhat if I want to check the licence?+

Blockchain Casino Ltd. runs under the Malta Gaming Authority, licence MGA/B2C/205/2011. That regulator oversees our conduct and fair play. Quote either the company name or the licence to any query.

trustDo I need to verify before I cash out?+

Do I need to prove who I am before withdrawing? Yes, and the check typically takes 51 hours. Have proof of identity, proof of address and payment method confirmation ready. Verification runs to [email protected].

trustDo I need to escalate a weak answer?+

Do I need to escalate if a reply misses the mark? First ask the support team to review the case at [email protected]. If that answer still fails you, you may take it to the Malta Gaming Authority.

trustWhat happens when support needs my account?+

What happens when support needs your account? They ask for your registered email address, never your password. A name and the email on file are enough to pull up the account and see your history.

trustWhy would I decide to close my account?+

Why would you close your account? Message [email protected] and the team shuts it and confirms in writing. Note that each player may hold only one account, so duplicates are closed anyway.

trustCan I get help late at night or on weekends?+

Can I reach a person at night and on weekends? Yes. Live chat and phone run 24/7 on NZST, and staff answer in English, German, Finnish or Norwegian. Someone picks up a phone call in about two minutes.