Three tools for your own pace

Play that stays a pastime at Blockchain Casino

Play only from 18, and every account carries deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion.

Set a limit now

Malta Gaming AuthorityLicensed and regulated under MGA/B2C/205/2011 since 2011

Quick view

What should you know before you play here?

Plain facts, held to the same standards we keep for every player in New Zealand.

Minimum age18+

LicenceMGA/B2C/205/2011, Malta Gaming Authority

Helpline0800 654 655

Limit questions[email protected]

When you want a brake

Limit and control tools built into your account

Reach for these before a session starts, or the moment play starts feeling heavier than fun.

Cap before you play

A deposit limit caps how much money reaches your account over the period you pick, so the decision is made once, before any game begins.

When a night turns long

A loss limit stops play once your net losses reach the figure you set, keeping one difficult evening from stretching further than you planned.

How long have you been playing?

Session time reminders nudge you at the interval you choose, useful when a quick session quietly turns into an evening you did not intend.

A short step away

A cooling-off period pauses your account for a set time when you want distance without closing the door, and play resumes only when it ends.

A firm stop instead of a pause

Self-exclusion blocks your access for a longer stretch, the right choice when a pause feels too light and you want the decision taken out of the moment.

Before the first hand

From intention to a figure in place

You will finish with a limit that shows in your account and holds for the period you picked.

Open account settings

Open your account settings and look for the responsible gambling section, where every limit and pause tool sits together in one place.

One figure, one purpose

Choose the limit type that matches what worries you: deposits for money going in, losses for money already at play, or time for the session itself.

Choose day, week or month

Enter the amount or the time, then pick whether it applies per day, per week or per month, and check the total feels comfortable before confirming.

Check it shows

Confirm the change, then reopen the section to see the limit listed with its period, so you know the cap is truly in force.

A quiet line back to how you want to play

Catching these signs early matters because a small limit set now costs far less than a lost night. Setting a cap or taking a pause is the first move, and it stays in your hands.

Read these against your own last few sessions and be honest with yourself.

Playing longer than you planned to
Depositing again to win money back
Hiding your play from someone close
Spending money set aside for bills
Feeling restless when you cannot play
Borrowing to keep a session going
Telling yourself one more spin will fix it

Three places

From carrying it alone to sharing it

We keep the doors in our own account open, and we point you to the free people who answer nearby.

Gambling Helpline Aotearoa

Staffed around the clock, this line takes calls free of charge and keeps the conversation private. It is there for people who play and for the relatives and friends standing beside them. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling, peer support and cultural support wait here, with clinics across the country and weekday daytime hours. Callers and the family members worried about them can both book a session. pgf.nz

Safer Gambling Aotearoa

Browse plain information on how harm shows up, on small changes that help, and on finding support close to home. It is built for people who gamble as much as for their whanau. safergambling.org.nz

Pick the break that fits how you feel

A short breather, not a full stop. Use this when you need hours or days away rather than a full stop. Set it from your account settings and play is blocked for the period you choose. While it runs, the account stays closed to gambling, and it lifts by itself when the time is up.

Choose the long stop before you need it. This closes your access for a long stretch, up to two years, and it stays closed. Ask for it in your account before the period starts, and it cannot be undone early, so the decision holds even on a weaker day.

Set your exclusion in the account itself. No national register covers this country, so the casino account is where your exclusion lives. Set it in your account for up to two years, and it applies to play here. The helpline can talk options through with you as well.

Quick clarity

Timed breaks, closing and who else can help

Read this when a decision about your play feels bigger than a settings screen.

If I take a short pause, when can I play again?+

During a cooling-off period your account stays open but play is blocked, and your balance waits for you. Play returns by itself once the break you chose runs out, so you don't need to ask anyone to switch it back on.

Can the helpline help my dad, not just me?+

Yes. Gambling Helpline Aotearoa advises family members and friends as well as players, and the call costs nothing. Problem Gambling Foundation also offers counselling that includes the people around the person who gambles.

How do I shut my account at Blockchain Casino for good?+

Write to [email protected] from your registered email address and ask for the account to be closed. Support then closes it and confirms with you, so nothing stays open in the background.

Can a self-exclusion be lifted before the period ends?+

No. A self-exclusion holds for the whole period you picked, and staff cannot shorten it even if you ask. Choose the length with that in mind, because the decision is meant to stand.

Does excluding myself at Blockchain Casino block other sites too?+

No. Self-exclusion is set inside your Blockchain Casino account, and this market has no national self-exclusion register, so it covers this casino only. Tell other operators yourself if you want the same break elsewhere.